Shipping and returns
Getting it to you
Renapur Australia posts from Batemans Bay, NSW. Everything below is how orders are handled, and if your question is not here, send us a message.
Delivery
Where does my order ship from?
Batemans Bay on the New South Wales south coast. Renapur Australia is the official Australian distributor, so your order is picked from stock already in the country and posted domestically, and postage is free Australia wide. No overseas postage costs, and nothing to clear through customs.
Do you ship to New Zealand?
Yes. Postage to New Zealand is a flat AU$16.50 per order, added at checkout. Everywhere else, Renapur has distributors closer to you, so we only ship within Australia and to New Zealand.
How long will delivery take?
It depends where you are. Capital cities are quickest, and regional and remote addresses take longer. Your tracking details come through once the parcel is on its way.
What if you are away when I order?
You will know before you pay. When Renapur Australia is away there is a notice across the top of every page and a second one beside the Add to cart button, both giving the date the next post goes out. You can still order, and your order is held rather than lost.
Returns
Something arrived damaged or is not what I ordered
Get in touch and we will sort it out. Include your order number and, where you can, a photograph of the problem. That usually settles it in one email rather than several.
How do I get in touch?
Renapur Australia, Batemans Bay NSW 2536.
Send us a message and we will come back to you quickly.
Trade
Do you supply trade and wholesale?
Yes. The 125ml gift box and the 20ml samplers are sold as trade lines, and the 1 litre size is the one most professional yards and workshops buy. Get in touch about different quantities or ongoing terms.
Our returns policy
Renapur's money-back guarantee
Renapur has been trusted by millions around the world for decades. It is used by some of the biggest brands and is a go-to solution for everything from film props to the military's boots.
This is why we are confident that Renapur is the right solution for you and we are happy to offer our customers a money-back guarantee. This also does not conflict with or affect any of your legal consumer rights.
"If within 14 days you are not happy with your purchase, you can ship the product back to us for a full refund."
NOTE:
You must contact us within 14 days of receiving the product, by email stating your request to use our money-back guarantee.
You must pay for shipping the item back to Renapur Australia. Please contact us for our delivery address.